No Internet access

Q: I have no internet connection. What should I do first?

A: Please follow these steps to diagnose and fix your internet connection issue:

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Q: What does a red flashing LOS light on my router mean?

A: A red flashing LOS (Loss of Signal) light indicates a problem with the connection to our network. In this case, please call us at 03455 120105 for assistance. In most cases it will require an engineer visit.

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Q: What should I do if all lights are green but there's no light on the 2.4G and 5G indicators?

A: If all other lights are green but there is no light on the 2.4G and 5G indicators, it means your WiFi is turned off. To turn it back on:

1. Locate the button marked "WiFi" on the left side of the router.
2. Press and hold the "WiFi" button for 1 second.
3. Wait a couple of minutes for the WiFi to turn back on. The 2.4G and 5G lights should light up once the WiFi is active. If you press it again within a couple of minutes, you will turn it back off.

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Q: What should I do if I still have no internet connection after following these steps?

A: If you’ve followed these steps and still have no internet connection, try the following:

1. Restart your router by unplugging the power cable, waiting 10 seconds, and plugging it back in.
2. Ensure all cables are securely connected to the router.
3. If the problem persists, please contact us at 03455 120105 for further assistance.

By following these steps, you can resolve most issues with your internet connection. For any persistent problems, our support team is here to help.

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