Phone Issues

Q: My VOIP phone has stopped working. What should I do first?

A: If your VOIP phone stops working, the first step is to restart your HALNy router. In 99% of cases, this simple action resolves the issue.

‍

‍Q: How do I restart my HALNy router?

A: To restart your HALNy router:

1. Locate the Red power button on the back of your router.
2. Turn the power off to the router.
3. Wait for about 10 seconds.
4. Turn the power back on to the router.
5. Wait for the router to fully restart, which can take a few minutes.

‍

Q: Why does restarting the HALNy router help?

A: Restarting the router can clear temporary issues, refresh the connection, and resolve minor software glitches that might be causing the VOIP phone to stop working.

‍

Q: What should I do if restarting the router doesn’t fix the issue?

A: If restarting the router doesn’t resolve the problem:

1. Ensure that all cables are securely connected.
2. Check if other devices connected to the router are working properly.
3. Restart your phone if it wireless.
4. Contact us for further assistance.

‍

Q: How often should I restart my router?

A: It's generally a good practice to restart your router once in a while to maintain optimal performance. However, if your VOIP phone frequently stops working, give us a call to assist further.

‍

By following these steps, you can quickly and easily resolve most issues with your VOIP phone. Restarting the HALNy router is an effective and straightforward solution in the majority of cases.

‍